Cold Wave
Thursday, September 11th, 2008
Last week I happened to visit a nationalized bank after a long time. Frankly speaking I expected to see some changes in the office premises and the attitude of the employees. Not that all of them were the same always, but there were some branches whose employees were extremely helpful and courteous but I was talking about the approach adopted in these competitive times.
When I went to the counter to enquire, the officer just pointed me to another desk without even looking up at me. When I confirmed the direction, he just nodded and seemed to not care. The next experience was not too good either, a middle aged lady was handling some customers and wore a frustrated look, probably because of handling a continuous flow of customers from the morning. My problem seemed to evoke some interest on her face when she realized that she can get some easy deposits but that too disappeared when she came to know that I wanted to continue it at another branch of theirs. What followed were the same old pointers with fingers without much human touch. (more…)
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