Blog@GraceJunction

Last week I happened to visit a nationalized bank after a long time. Frankly speaking I expected to see some changes in the office premises and the attitude of the employees. Not that all of them were the same always, but there were some branches whose employees were extremely helpful and courteous but I was talking about the approach adopted in these competitive times.

When I went to the counter to enquire, the officer just pointed me to another desk without even looking up at me. When I confirmed the direction, he just nodded and seemed to not care. The next experience was not too good either, a middle aged lady was handling some customers and wore a frustrated look, probably because of handling a continuous flow of customers from the morning. My problem seemed to evoke some interest on her face when she realized that she can get some easy deposits but that too disappeared when she came to know that I wanted to continue it at another branch of theirs. What followed were the same old pointers with fingers without much human touch. (more…)

‘Workaholic’, ‘Stressed Out’ these have been western phenomenon’s for our forefathers who used to work in the dusty and worn out offices of the government and PSU’s for the first 50 odd years from our independence until it one day quite surprisingly had sprung its neck in our families which for us existed only in Manhattan! And may be by a stretch of our imagination in Bombay too! Most of the Indian middle class was brought up in this atmosphere where being late in office was unacceptable to the elders and a taboo when it came to working women! (more…)